Precautions for overseas customers　海外のお客様用

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The precautions for buying ADNEW products are listed below. Please read carefully before buying.

【About delivery】
◆Please check out the delivery area from this link.
https://www.post.japanpost.jp/int/information/overview_en.html

◆You can select between EMS and Letter-post - Air (International Small Packet). However, depending on the country, the delivery method can be limited, so please check and order.(If the chosen delivery method isn't processed, we will cancel your order.)

◆We don't accept orders from countries that cannot ship by EMS and Letter-post - Air.(Even though you order, it will be automatically canceled)

◆EMS delivery takes 1~2 weeks, Letter-post - Air delivery takes 2~4 weeks. However, depending on the situation, it can take a little longer.

◆Tariffs can be imposed on overseas delivery. Please understand that you should pay tariffs.(Because the tariff amount is different for each country, please check it.)

◆Please understand in advance that this store isn't responsible for any problems caused by theft, loss, or damage of products relevant to delivery.

【About delivery preparation】
◆Because the only way we can contact you is by email, you should write down your email address.(If we can't contact you by email, payment can be canceled.)

◆After order confirmation (after payment confirmation), payment cancellation is impossible.

◆It takes about 1~4 business days from payment confirmation to delivery. When the product is sent, we will send you an email about delivery confirmation.

◆If it is returned to ADNEW because of the customer's own address error, long-term absence, refusal to receive, etc., the redelivery fee will be charged.(If the redelivery fee isn't paid, we can't resend it.)

【About return and exchange】
◆Please understand that the customer will bear the delivery cost in case of return.

◆Please understand that the return is impossible unless there is an clear defect in the product(the return or exchange is impossible due to the customer's situation).

◆If you want to return or exchange the product because there is a defect, we will inspect it. If we determine that this isn't a defect, you can be restricted from shopping at our store in the future.

◆If you get a defective product, or a product that is different from what you ordered, please contact us within one week after the product arrives.(Please understand that the return or exchange is impossible under any circumstances for products that passed more than 8 days from the arrival date or products that were used.)

◆If there is a defect in the product, please take a picture of the part in order to check the defective part/condition.

【About ADNEW products】
◆Depending on the delivery or manufacturing processing process, minor scratches can occur.

◆There are differences between individuals in metal allergy.
Even though they are products that are responsive to metal allergy, they don't guarantee that not everyone will have an allergic reaction, so please be careful. If you feel any abnormality on the skin, stop using it immediately and consult a medical specialist. We aren't responsible for any trouble that occurred during use, so please take good care before using it.